Need help with language barrier that affects my job. Help!

Iím in a tough situation. Single women in Thailand are asking me how to get a visa for going out of the country. I feel bad whenever they ask me questions online since Iím a consultant to everything that involves traveling. I have an extremely hard time explaining to them about how complicated the process is when migrating or traveling abroad. They donít really know much of the English language and I donít know how speak Thai either. So, I really need some advice on dealing with this situation.